Terms & Conditions
Chroma Products Ltd TERMS & CONDITIONS
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Contract
1.a These terms of sale apply to all goods supplied by Chroma Products Ltd (Trading as CVB Media), whose addresses is at 10 The Hawthrons, Bussage, Storud, Glos. GL6 8DQ, registered in England and Wales No.7631112 (the "Supplier").
1.b No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.c The contract is subject to your right of cancellation (see below).
1.d The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.a The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.
2.b The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.c Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.d In addition to the price, you may be required to pay a delivery charge for the goods.
3.a Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.b There will be no delivery until cleared funds are received.
3.c Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
4.a The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
4.b Orders placed before 1.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.c If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
4.d If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.d.a store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage or re-delivery of the goods back to the supplier; or
4.d.b sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.e If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier at the buyers cost. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure. Should the buyer cancel the order before delivery and after the delivery has been marked as shipped then the buyer will for fit all delivery costs for the order.
4.f Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.g Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.4h. we reserve the right to use whichever delivery method we choose depending on local circumstances, but will always use the level of delivery service you have paid for, (i.e 24, 48 hours or 2-3 working days)
4.f Deliveries made by the Royal Mail and or other parcel couriers.
Please allow 15 working days (Mon to Fri) for all deliveries made by the Royal Mail. If the item/s are not received after 15 working days we will attempt to trace the parcel if it has been lost by implementing an investergaion with Royal Mail. The buyer agrees to fully cooporate with any Royal Mail investergation and to complete, sign and retun a Chroma Products Lost Parcel Claim Form. Where Royal Mail deem the parcel to have been lost then a full refund will be issued to the customer within 30 days.
5.a The goods are at your risk from the time of delivery.
5.b Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.b.a the goods, and
5.b.b all other sums which are or which become due to the Supplier from you on any account.
5.c The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Title for Business Customers
6.a If you are a business customer until ownership of the goods has passed to you, you must:
6.a.a store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier´s property;
6.a.b not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.a.c hold the proceeds of the insurance referred to in condition 6.a.b on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.b If you are a business customer your right to possession of the goods shall terminate immediately if:
6.b.a you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.b.b you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.b.c you encumber or in any way charge any of the goods.
7. Your right of cancellation
7.a You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
7.b To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.c Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address given. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with clause 8.c or 8.d, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
7.d Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.e Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.f You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
8. Damaged Goods & Shortfalls
8.a If goods arrive in a damaged condition you must note this on the carrier's delivery schedule. It is your responsibility to inform us within 3 days of delivery of any damages or shortages.
8.b Damaged goods claims will be processed by the Seller within 5 working days of notification, as will shortfalls in the order. Via email firstname.lastname@example.org or Telephone 01453 882462
9.a On request, a Returns form will be sent to you to allow the Buyer to return the goods. (Via email email@example.com. All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.
or Telephone 01453 882462)
9.b This number must be quoted and returned with the items.
9.c NO goods will be accepted at our warehouse without a Returns Number being issued.
9.d In the event that the Buyer mistakenly orders the wrong product, The Seller will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition.
9.e The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
9.f Chroma Products Ltd is unable to refund for goods that have been removed from their original packaging (i.e. taken out of its plastic wrap) or any item that is not in its original condition (is damaged or used). It is the customer's responsibility to check that the correct goods have been received before unwrapping goods and in the case of Blank CD/DVD Media ensuring that their recorder/drive has the correct firmware installed supplied, by
Chroma Products Ltd
9.g All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 7 days. Returned goods received after 7 days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
9.h The Returns Procedure
9.h.a. A Returns Number must accompany all returns. Please ensure that a copy of your original invoice is included with the goods being returned and a brief description of the situation that needs to be resolved.
Please check that your DVD or CD Player or Drive will accept the type of media you are buying. We offer a cost effective 'Trial Pack' option for you to try media compatibility before buying larger quantities. Please use this service if you are in any doubt.
Disc/Dive incompatibility can occur especially with blank DVD and Blu Ray Media. This does not mean that the discs or drive are faulty, they are just incompatible with each other. This is usually down to the firmware (software) inside your drive being out of date and a drive firmware update usually solves any incompatibly issues. Email us for more help on this subject. Email - firstname.lastname@example.org
Our returns policy for incompatible media is as follows.
Any media that is retuned to Chroma Products Ltd on the grounds that it is incompatible with the buyers drive will be subject to a 50% price deduction unless the media is returned in tact (i.e unopened and in its original saleable condition). Please request a returns number by emailing email@example.com. Buyer pays all return postage costs and a refund will exclude the sellers original postage costs.
10.a All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
10.b This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
10.c If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing within 14 days.
10.d If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
11. Limitation of Liability
11.a Subject to 9.b below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
11.a.a there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
11.a.b such loss or damage is not a reasonably foreseeable result of any such breach;
11.a.c any increase in loss or damage resulting from breach by you of any term of this contract.
11.b Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
11.c If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
12. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
Product images are for illustrative purposes only and may differ from the actual product.
The Supplier are aware that you the consumer are concerned as to what happens with personal information provided by you. We respect your privacy and treat all information as private and confidential, we will only use information supplied by you for the purpose of internal accounts purpose, delivery of goods, and for us to keep in contact with you from time to time regarding your order progress. We may also use this information for improving our quality of service and inform you of promotional deals we are offering from time to time.
We do not and will not sell or release information provided by you to any other third parties, except when in connection with your orders, or in exceptional cases of debt recovery. Unless required by law.
16. Trade Marks & Logos
All Trade Marks & Logos used belong to their respective owners, and we will comply, acknowledge and respect the owner's wishes as and when requested.
All contents in this web-site including text, images, designs, graphics, logos is the property of the Supplier and is protected by United Kingdom and International copyright laws. You may not use, copy and/or extract any part or parts of this web site for your own use without the express written consent of the Supplier
Buyer Pays Shipping.
Please note we use either Royal Mail 1st Class or Overnight Courier. Orders sent via Recorded Royal Mail or Overnight Courier will require a signature upon delivery and cannot be left at any other location than that on the address label on the package.
Where orders are not delivered due to you not being present to sign for the goods, the delivery company will return the parcel to us and we make a further delivery charge to you if the parcel needs to be re-sent.
We endeavor to ship orders that are paid for in full by 1.00pm Mon-Fri the same day. Orders were payments is received After 1.00pm Mon-Fri. or during the weekend or bank holidays are shipped the next working day.
We cannot guarentee sameday despatch but try out best efforts where the buyer meets the above buying terms. If a guarenteed delivery date is required, please email us for advice before making your purchase.
Due to ever changing stock levels, we reserve the right to swap the configuration of any order. (i.e. where 1 x tub of 50 discs is purchased we may occasionally send 2 x 25 Tubs of the same product) However we will never ship a different brand or format of Media. This will apply to any products listed for sale in in website.
a. In the event that the Buyer mistakenly orders the wrong product, The Seller will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition.
b. The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
c. Chroma Products Ltd is unable to refund for goods that have been removed from their original packaging (i.e. taken out of its plastic wrap) or any item that is not in its original condition (is damaged or used). It is the customer's responsibility to check that the correct goods have been received before unwrapping goods supplied by Chroma Products Ltd.
d. All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 7 days. Returned goods received after 7 days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of scottish courts.
By pressing the order button in any of our listings you are agreeing to all the above Terms & Conditions.
E. and O. Excluded